At Republic Services, Customer Zeal means taking ownership to create a great customer experience. Each month, we receive story submissions from across the company that showcase examples of employees embracing a Customer Zeal mindset. Congratulations to our most recent Customer Zeal in Action award winners!
Amanda S., Inside Sales Supervisor, CRC – Indianapolis, IN
“Amanda is Committed to Serve and Driven to ensure our customers receive the best experience. A couple of Amanda’s Inside Sales Consultants received multiple messages from someone calling from an anonymous phone number, posing as customers and requesting to cancel residential accounts. Thanks to Amanda doing her due diligence to find the calls and report them, we were able to quickly resolve the issue and save our valued customers and put a stop to the unethical activity. Thank you, Amanda for exuding Customer Zeal with everything you do!”
̶ Nominated by Teresa H., CRC Area Manager
Matt S., Driver, Elyria, OH
“Rice Lake, WI had a significant storm pass through on July 19. It caused significant damage to local businesses, homes and vehicles. Matt stepped up immediately and went to the town, working out a way that Republic Services could assist with storm damage and offer drop sites throughout the town for customers. Community members reached out immediately showing their appreciation for our donation and for stepping in to help during this time of need.”
– Nominated by Kendra M., Operations Manager
Bonus! Customer Zeal In Action Story Highlight!
James T., Driver, Tulsa, OK
“James recently received a letter from a three-year-old little girl on his route stating that the world be a mess without him. The letter consist of drawings and words of appreciation for how happy James makes young girl every Monday. This is Customer Zeal at its finest!!”
– Shared by William Conrad, General Manager
Customer Zeal in Action Story Submission
All employees are invited to nominate a colleague for a Customer Zeal in Action award! Winners receive a $100 prize and will be featured right here on Blue Nation Online. Click here to share your story!