At Republic Services, Customer Zeal means taking ownership to create a great customer experience. Each month, we receive story submissions from across the company that showcase examples of employees embracing a Customer Zeal mindset. Congratulations to this month’s Customer Zeal in Action award winners!
Danny T., Maintenance Shop Technician, Kansas City, KS
“Danny works 3rd shift and truly cares about his work and ensuring that he provides a safe and comfortable truck to the drivers every night. Danny goes out of his way to know every driver by name and which is their truck. He often works long hours ensuring that repairs are done correctly and goes above and beyond.
Danny truly brings 100% every day giving his all to the team and making sure that his customers, the drivers, are well taken care of to the best of his abilities. His work ethic is a reflection of his personal life in which he coaches multiple sports teams helping to raise up children with strong commitment, teamwork, and work ethic. He is a joy to work with every day always laughing and fun to be around.”
̶ Nominated by Mica P., Fleet Maintenance Supervisor
Chris H., Scale Operator, Baltimore, MD
“Chris has been a scale operator for 18 years at the Honeygo Run landfill. She is a delight at the window and customers are excited every day when she’s here to greet them. She has made an effort with our Spanish-speakers to learn some Spanish; they love giving her new phrases and hearing her put them in action. She also always prioritizes customer needs, even if it costs her extra work.
Customers have told us that a large part of the reason they stayed with us through 2020 was because of the excellent customer service we provide. Chris is responsible for a large part of our success. Chris has been a loyal, irreplaceable, and fun member of Honeygo Landfill’s team for many years, and hopefully many years more.”
̶ Nominated by Jessica L., Gate Attendant / Scale Operator
Customer Zeal in Action Story Submission
All employees are invited to nominate a colleague for a Customer Zeal in Action award! Winners receive a $100 prize and will be featured right here on Blue Nation Online. Click here to share your story!