At Republic Services, Customer Zeal means taking ownership to create a great customer experience. Each month, we receive story submissions from across the company that showcase examples of employees embracing a Customer Zeal mindset. Congratulations to last month’s Customer Zeal in Action award winners!
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James C., Swing Driver, Telford, Pennsylvania“While servicing a retirement community, James assisted a gentleman to his feet who couldn’t get up after falling. He then took the resident’s cart that was on the curb back to his home. Before James left the community, he stopped at the office to ask if they have a nurse that could go over to the resident’s home to check on him and let them know he took a nasty fall. We found out about all the events after the community reached out to the account manager to commend our driver.“ ̶ Nominated by Sean K., Operations Manager Hauling |
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Eric C., Residential Driver, Urbana, Illinois“Eric has been a crucial part of us being extremely successful in the start-up of Monticello. He has taken his time to get to know the community, which in return has decreased our customer issues to almost zero. Eric talks to community members when they stop him to ask questions and even helps residents who can’t get their containers out to the road. Eric also stops into the municipality on a weekly basis to keep a positive working relationship and make sure we are taking care of all their needs.“ e.” ̶ Nominated by Tony M., Sales Manager |
Customer Zeal in Action Story Submission
All employees are invited to nominate a colleague for a Customer Zeal in Action award! Winners receive a $100 prize and will be featured right here on Blue Nation Online. Click here to share your story!
