Shout out to Associate Account Managers Susan M., Mary K., and Sara H. in the Midwest Area on their amazing examples of Customer Zeal! Customer Zeal is all about taking ownership of your role to create a great customer experience – and that’s just what they did!
“I want to thank these individuals for their hard work and commitment to customer zeal. Five-star ratings are nothing new to them,” said Ty K., Area Director Sales.
Susan M. is always committed to taking care of her customers!
Customer 5-star review: “I manage a number of apartment buildings and of course, there are issues with tenants putting too much garbage in the dumpsters, etc. Susan is my account representative and has always treated me fairly when these issues arise.”
Mary K. loves taking care of her customers and just celebrated her 33-year anniversary!
Customer 5-star review: “My account representative Mary is exceptional. She has resolved many issues regarding my commercial account. She’s always pleasant and delivers prompt problem solving – and she always answers the phone. Thank you!”
Sara H. has a true passion for the customer.
Customer 5-star review: “We have just recently switched our company to Republic Services. From the first call in setting up the service, I felt our business would be in good hands. They are friendly, helpful and I feel valued.”
Jerome M. shows that the customer comes first.
Customer 5-star review: “Our account manager, Jerome, is by far one of the most professional and responsive individuals working at Republic. When he says something will be done, it will be done promptly and efficiently. He possesses a delightful personality which makes it a pleasure to do business with Republic.”