We’re celebrating our first-ever Logistics Analyst Appreciation Week and recognizing the incredible team members who keep our operations running smoothly.
Operations Managers and General Managers from across the company recently nominated outstanding Logistics Analysts, Logistics Analyst Leads and Union Dispatchers who exemplify excellence in the following categories: Environment, Health and Safety; Customer Zeal; Data-Driven and Solution-Oriented; and Engagement and Communication.
We are proud to introduce our 12 Logistics Analyst Appreciation Week winners:
Heith H., Logistics Analyst Lead
Boise, ID
With 27 years at Republic Services, Heith is known for his knowledge, follow-through and solutions-driven approach. He guides a team of nine Logistics Analysts, provides SOS support across divisions and leads job training for peers while continually improving efficiency and prioritizing Customer Zeal.
Aaliyah S., Logistics Analyst
Fresno, CA
Aaliyah demonstrates exceptional Customer Zeal by making difficult customer calls, proactively communicating breakdowns and consistently wearing her PPE to support safety. She is reliable, maintains clear communication across teams and makes quick, effective decisions that keep routes on track and departments working together.
Jolene H., Logistics Analyst
Mesa, AZ
With over 20 years of service, Jolene is deeply committed to serving her team and customers. She uses her wealth of experience to proactively solve problems, implement solutions that improve operations and deliver exceptional service to both internal and external customers.
Ruthie M., Logistics Analyst
Warrensburg, MO
Ruthie has an unparalleled passion for the customer, always finding ways to help and ensuring the highest level of Customer Zeal every day. She is highly knowledgeable and professional, setting the standard for best practices and training others while delivering the best possible customer experience.
Claude S., Logistics Analyst
Beaumont, TX
Claude is known for going the extra mile to ensure customers are taken care of properly, finding effective solutions whenever there is a problem and earning the trust of both customers and drivers. With 40 years of experience at Republic Services, he applies his extensive knowledge with a friendly, “what can I do for you” attitude to effectively sequence routes and safely fit as many hauls as possible into a day.
Delina “Dee” B., Union Dispatcher
North Las Vegas, NV
Dee demonstrates an unwavering commitment to both internal and external customers through her genuine passion for service. Whether she’s stepping up to take on a project, proactively reaching out to customers or supporting another department, Dee leads with enthusiasm and teamwork while helping serve approximately 260 routes each day with excellence.
Alfreda D., Logistics Analyst
McDonough, GA
With over 30 years at Republic Services, Alfreda exemplifies engagement and communication through her approachable demeanor, clear communication style and ability to connect meaningfully with colleagues across departments. She plays a vital role in ensuring smooth day-to-day operations by fostering teamwork, resolving issues quickly and implementing solutions that optimize both customer satisfaction and driver productivity.
Debbie H., Logistics Analyst
Roanoke, VA
With “no” absent from her vocabulary when addressing customer needs, Debbie fosters strong relationships and delivers an unwavering commitment to satisfaction that has helped drive a Net Promoter Score of 56. She has been instrumental in reducing MPUs and service commitment failures, keeping customers informed and fostering trust through exceptional communication.
Bettylou P., Logistics Analyst
Wheeling, WV
With over 27 years of service, Bettylou is known for her willingness to jump in wherever she’s needed, from training new Logistics Analysts on the Republic Way to reorganizing dispatch offices and developing sustainable practices that support drivers on the road. She combines deep knowledge with a hands-on, positive attitude, working through difficult scenarios with customers and serving as a trusted resource long after the training ends.
Kelly P., Logistics Analyst
Muskegon, MI
With 29 years at Republic Services and more than 38 years in the industry, Kelly is known for going above and beyond to ensure customers are served, whether coordinating service, resolving billing issues or keeping operations on schedule. She brings positive energy to everything she does, from supporting employees and customers to organizing holiday events for the division.
Kelly T., Logistics Analyst
Crestwood, IL
Kelly consistently raises the bar in operational performance, leadership and customer service. As the lead analyst, she’s known for her professionalism, quick problem-solving and strong communication, driving significant productivity gains and helping her team achieve an area-best Net Promoter Score of 71 in the large container division.
Michelle R., Logistics Analyst
Asheville, NC
Michelle leads with integrity and great attention to detail, taking ownership of the customer experience during a challenging rebuild in Asheville, NC. Highly knowledgeable in her market, she remained customer-focused with limited resources, exemplifying Republic Services’ standards and earning recognition as an invaluable asset to her team.