Thanks to our amazing team, a customer is reunited with her beloved childhood stuffed animal that she accidentally threw out in the trash at her apartment complex in Richmond, VA. When Sales Manager Trey R. got a call from the customer who explained what had happened, the team acted quickly and they were able to find the stuffed animal based on a photo and description of the bag that it was thrown out in! A big thank you to Ops Supervisor Harvey A. and Driver Daniel O. for digging the beloved stuffed animal out of the trash.
“This act of going the extra mile by Harvey and Daniel will not show up on any of our metrics today, but we left a lasting impression on someone that will not soon be forgotten. I cannot thank the team enough for this tremendous example of Customer Zeal and being Human-Centered. I am so proud to work with this group of people,” said Trey.
Pictured from l to r: Customer with Driver Daniel O. and customer with Supervisor Harvey A. Way to go, team!