The bond we build with our customers is what keeps us in business. While we offer peace of mind by managing our customers’ waste and recycling in a sustainable way, they reward us with their continued business. At the heart of this exchange is something we call Customer Zeal.
Residential Driver Franz C. is a good example of an employee who puts Customer Zeal in action every day. General Manager Brian S. puts it this way: “Franz is an ambassador for the Republic brand, in addition to safely servicing our customers each day, he always goes above and beyond with a warm hello and smile. We would like to thank Franz for putting the customer first.”
Recently, Franz went above and beyond to bring happiness to a young boy on his route by surprising him with a Republic Services model truck. The boy has had a recent diagnosis of autism and has difficulty communicating. The weekly visit from Franz makes his day! Here’s an excerpt from a note of praise from the boy’s family:
“I would like to let you know of this amazing staff member of yours that has been going above and beyond every week in our neighborhood. My son has been following him every Wednesday since last fall. He has had a recent diagnosis with autism and has difficulty communicating. Every week we get a friendly beep at which point my son comes outside to see his only friend (at the moment) Franz. Franz is timely, courteous, and respectful. There are not enough words to describe how lucky you are to have a dedicated employee like Franz. My family will forever be grateful to him.”
Do you have a Customer Zeal story to share? Email BlueNation@RepublicServices.com.