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Driver Al V. is a Hero in North Las Vegas

For Las Vegas Residential Driver Al V., the customer is everything. Al loves his job. The care and enthusiasm he shows while out on his route exemplify Customer Zeal. He pays attention to his customers’ needs and provides outstanding service. One very special customer recently sent a heartfelt letter thanking Al for going the extra mile and recognizing his challenges. He thanked Al for kindly removing all items from his container and pushing it back to the garage door.

“He didn’t know I am a disabled veteran and this year have had serious health issues. Yet, he must have seen a fellow human trying to walk or bring in the container and took it upon himself to help. He is my hero,” the customer wrote.

Customer Zeal is taking ownership to create a great customer experience. Thank you, Al for going the extra mile for our customers.