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Dispatchers of the Month: Jaime C. and Crystal J.

Every month, Blue Nation Online shines a spotlight on two dynamic dispatchers to introduce our readers to the many hard-working dispatchers who keep everything ticking. These individuals exemplify customer zeal by taking ownership and creating a great customer experience. This month’s dynamic dispatchers are Jaime C. in Cuyahoga Falls, OH and Crystal J. in Winder, GA.

Jaime C.
Cuyahoga Falls, OH

Q. How long have you worked for Republic Services?
Jaime: Six years

Q. What energizes you at work?
Jaime: I am energized by my relationships with the customers and the drivers. Knowing that I can call a driver and have the customer taken care of.

Q. What’s the biggest misconception people have about your position?
Jaime: That my position is easy.

Q. What energizes you outside of work?
Jaime: We just bought a new house and moved in, so decorating the new house. Spending time with my family, and playing with my grandchildren

Q. What’s your most used emoji?
Jaime:

Q. Can you tell us about one time you went above and beyond for a customer?
Jaime: A customer called who had a freezer go out and a dumpster full of rotting food. I had a driver there in less than 30 minutes to service that dumpster. I also have very appreciative customers who thank me for my service. This is what makes my job worthwhile.

Crystal J.
Winder, GA

Q. How long have you worked for Republic Services?
Crystal: 14 years

Q. What energizes you at work?
Crystal: Interacting with drivers & lots of caffeine.

Q. What’s the biggest misconception people have about your position?
Crystal: That it’s easy and that anyone can do it. You have to be quick on your feet & quick at problem solving.

Q. What energizes you outside of work?
Crystal: My 11-year-old son & my 5-year-old daughter – we love to play, dance, & watch movies.

Q. What’s your most used emoji?
Crystal:

Q. Can you tell us about one time you went above and beyond for a customer?
Crystal: I have too many to remember. The most recent was getting a bulk pick up serviced within an hour for a customer. She was super happy about all the knowledge of the services I gave her and said that she greatly appreciated my help. I have another customer who calls me when something goes wrong because she says I will always make sure that she is helped and get things taken care of.