Dispatchers of the Month: Colette H. & Sylvia C.

Every month, Blue Nation Online shines a spotlight on two dynamic dispatchers to introduce our readers to the many hard-working dispatchers who keep everything ticking. These individuals exemplify Customer Zeal by taking ownership and creating a great customer experience. This month’s dynamic dispatchers are Colette H. in Erie, MI, and Sylvia C. in Arlington, TX.

Colette H.
Dispatcher
Erie, MI

Q. How long have you worked for Republic Services?
Colette: I have been with Republic for 1 year and 2 months.

Q. What’s your go-to productivity trick?
Colette: I just tackle one problem at a time and use my high energy to get it done.

Q. What energizes you at work?
Colette: Conversations with fellow team members and joking around with my drivers.

Q. What’s the biggest misconception people have about your position?
Colette: That I should have ALL the answers immediately

Q. What energizes you outside of work?
Colette: My family, and first and foremost would be my 2 grandsons, Rylan and Braden.

Q. What’s your most used emoji?
Colette:

Q. Can you tell me about one time you went above and beyond for a customer?
Colette: It was a late Friday afternoon and a customer called about what they thought was a missed bulk stop that they needed removed immediately as they were having a graduation party the next morning. The bulk had actually never been scheduled, customer’s error. I was able to convince a couple drivers to go and grab the items for the customer and we got them cleaned up and ready for their party. They were very thankful and full of praise. That was a great feeling.

Sylvia C.
Operations Clerk
Arlington, TX

Q. How long have you worked for Republic Services?
Sylvia: I previously worked as a Customer Service Rep for 7 years until consolidation. I have recently been back for almost 2 years now as the DSC/Ops Clerk/Dispatcher.

Q. What’s your go-to productivity trick?
Sylvia: My go to productivity trick is to focus on my why, then prioritize my work in order with a to-do list all while using my time wisely.

Q. What energizes you at work?
Sylvia: My motivation comes from the upbeat and the positive energy I receive from my leadership and my team. It lets me know that we are all in this together.

Q. What’s the biggest misconception people have about your position?
Sylvia: The biggest misconception people have about Ops Clerks is that all we do is sit at our desk and enter data, but in reality, it entails so much more for the position.

Q. What energizes you outside of work?
Sylvia: My children and my husband are a huge motivation for me outside of work, they keep me going with their vibrant energy and extravagant activities.

Q. What’s your most used emoji?
Sylvia:

Q. Can you tell me about one time you went above and beyond for a customer?
Sylvia: I had a customer who wasn’t serviced due to a delivery truck blocking her container upon the arrival of our driver. By the time I was able to speak with the customer they were very upset because of no service. I took the time to explain the reason why we did not service them and then reached out to the driver to see if he would be able to return. Once confirming with the driver, I advised the customer that we would be returning and her entire demeanor changed and she was appreciative of the extra mile to have our driver return for service, all while understanding our small businesses play a huge part in our success as a Company.