Dispatchers of the Month: Alyssa P. and Lori D.

Every month, Blue Nation Online shines a spotlight on two dynamic dispatchers to introduce our readers to the many hard-working dispatchers who keep everything ticking. These individuals exemplify Customer Zeal by taking ownership and creating a great customer experience. This month’s dynamic dispatchers are Alyssa P. in Eagle River, WI, and Lori D., in Danville, IL.

Alyssa P.
Eagle River, WI

Q. How long have you worked for Republic Services?
Alyssa: Two and a half years

Q. What’s your go-to productivity trick?
Alyssa: Looking forward to what is scheduled later in the week to see if we can potentially service customers when we are in their area.

Q. What energizes you at work?
Alyssa: Energy drinks, and my colleagues.

Q. What energizes you outside of work?
Alyssa: Riding side-by-sides and spending time with friends and family.

Q. Can you tell me about one time you went above and beyond for a customer?
Alyssa: Being in a smaller division, I often assist commercial customers with their service needs during heavy seasonality changes when it is a bit overwhelming for our sales team to keep up.

Q. What’s your most used emoji?
Alyssa:

Lori D.
Danville, IL

Q. How long have you worked for Republic Services?
Lori: 8 years

Q. What’s your go-to productivity trick?
Lori: Coming in early or staying late when it’s quiet.

Q. What energizes you at work?
Lori: Playing music keeps me energized.

Q. What energizes you outside of work?
Lori: Watching my daughter run college cross country and being a cheerleader for her college football and basketball teams.

Q. Can you tell me about one time you went above and beyond for a customer?
Lori: I recently had a customer who I was able to get her service issues resolved and was also able to get her credit back on her bill for charges that she incurred during the services issues.

Q. What’s your most used emoji?
Lori: