Residential Driver Jerry K. is known for having the “biggest, most infectious smile” on his route in Southern Missouri. Members of “Mr. Jerry’s Fan Club” recently wrote a glowing letter in praise of Jerry’s excellent customer service. Here’s an excerpt from the letter:
“My name is Casey and I am a Republic Services customer. Jerry has been the driver for our route most of the time we have been customers. I work from home and during his first pick-up, I went out to introduce myself. From that first meeting, I knew we were going to like him. He was so very kind and had the biggest, most infectious smile. I asked him to please move the dumpster over for us, as it was blocking our shop and made it difficult to access the door completely. He quickly did so and has remembered that, often checking in with me to make sure it is where we would like it to be and out of the way of the shop.
Because I work from home, I’ve told him that if there is ever a vehicle blocking the dumpster or ‘too close for comfort,’ he should honk, giving me the chance to run out and move the vehicle out of the way to ensure we don’t miss a pickup. A simple honk has saved my sanity, and I am so thankful he does that. I also have dogs and a cat that, of course, like to be right in the way of the dumpster. Jerry has always been so mindful of them to make sure they are not in the way or behind his truck as he leaves. Another kind gesture, that helps me tremendously.
I truly cannot say enough about this wonderful man. Jerry is always smiling and goes above and beyond to make sure everything is taken care of professionally. His small acts, which he probably doesn’t even think twice about, mean so much to us. My son gets very excited when he sees him and stands at the window watching for him. We appreciate Mr. Jerry and wanted to make sure everyone else knows how great he is!”
This is what Customer Zeal looks like! Thank you, Jerry, for delivering great customer service with a smile!