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Customer Zeal in Action October Winners!

At Republic Services, Customer Zeal means taking ownership to create a great customer experience. Each month, we receive story submissions from across the company that showcase examples of employees embracing a Customer Zeal mindset. Congratulations to our Customer Zeal in Action October Winners!

JEREMY (JAKE) B., LEAD DRIVER
CORVALLIS, OREGON

“A post on Facebook mentioned a driver going above and beyond to pick up some glass that got knocked out of the bin when he was servicing another container. The driver got out and picked up the glass and customer wanted to give a shout-out. Turns out it was Jake who is in Albany helping this week as an SOS driver from the neighboring Corvallis division.”
—Nominated by Amie M., Operations Manager
SHERRI A., DIVISION BILLING COORDINATOR
REMOTE, MINNESOTA

“Sherri is highly skilled, has a lot of historical knowledge, and goes over and above to help wherever needed. Recently, I had some requests come in for a city and even though Sherri’s plate was overflowing she met those requests with a smile and reprioritized her day to get it done. In the past, when we’ve had a billing error, she’s stepped in, taken the lead, and worked tirelessly to see that the billing was corrected, and residents were taken care of with a sense of urgency. Everything that Sherri does translates to the customer experience, and she owns it!”
—Nominated by Beverly M., Municipal Sales Manager

What’s Your Customer Zeal in Action story?

All employees are invited to nominate a colleague for a Customer Zeal in Action award! Winners receive a $100 prize and will be featured right here on Blue Nation Online. Click here to share your story!