Customer Zeal in Action November Winner!

At Republic Services, Customer Zeal means taking ownership to create a great customer experience. Each month, we receive story submissions from across the company that showcase examples of employees embracing a Customer Zeal mindset. Congratulations to our Customer Zeal in Action November Winner!

Shawn M., Residential Driver, Sauk Rapids, MN “Shawn goes above and beyond to ensure he takes care of our customers.  With so many options, brand loyalty due to exceptional service is priceless. When an employee has such a positive impact on a customer, that they take time to research and contact our company to ensure the employee is recognized, this is true Customer Zeal!” – Nominated by Jamie P., General Manager Below is an excerpt of a customer letter recognizing Shawn’s “customer-first” approach:

“I’ve been a Republic Services customer for the past 2.5 years. I have had such a wonderful experience with my driver. I travel frequently for work. My trash pickup day is Monday mornings. Being a busy parent and executive, there have been times in which I’ve forgotten to put out my bins. Fear not!! I’ve still NOT missed a single pickup. Our driver is FANTASTIC and demonstrates his dedication to excellence by walking up to my garage and rolling the bin down to load it! We often have trash companies soliciting in our area and each time, I decline to even look at another service because of our driver. This gentleman goes above and beyond and has for the past couple of years. It’s because of this great customer-first approach that I stick with Republic Services. The pricing is great too, but really, it is the service.”